About TVMar Internet
A one-person business that grew slowly, on purpose, because the thing people actually want from support is continuity.
James David Clark
I spent eleven years doing field installations and inside wiring for regional carriers across northern Kentucky and southern Ohio. The work was fine. What bothered me was the part after the truck left: the customer had a working line and absolutely no idea how to use it, and there was nobody left to ask.
TVMar Internet started in 2016 in the spare room at 184 Hickory Ln with one landline and a laptop. It is deliberately still small. I answer the phone. I take the notes. If you speak to me in March about a router, I will remember the house in September when the TV starts stuttering.
We take no commission from any provider, manufacturer or retailer. That independence is the entire point — it means when the honest answer is “your equipment is fine, do not buy anything,” there is nothing stopping me from saying it.
- OwnerJames David Clark
- Trading asTVMar Internet, sole proprietorship
- Address184 Hickory Ln, Germantown, KY 41044, USA
- Phone(205) 723-8091
- Established2016, Bracken County, Kentucky
Five rules we do not break
Quote before work
You hear the price and the plan before anything is changed. If the scope grows, we stop and re-quote.
Consent-based access
Remote sessions are started by you, visible to you and closed by you. Nothing permanent is installed.
One person per case
No transfers, no repeating your story, no ticket bouncing between departments.
No commission, ever
We are paid by customers only. No referral fees from carriers, retailers or manufacturers.
Written notes
Every session ends with an email containing your settings, passwords and what was changed and why.
Plain language
If you would like the technical explanation you can have it. If you would not, you will never be buried in it.
Two part-time colleagues, one shared inbox
Since 2021 two part-time contractors have covered the chat desk during peak evening hours so that messages do not sit unanswered. They handle triage, scheduling and first-line troubleshooting; anything that needs configuration changes comes back to the owner.
That structure is why our median first response is under twenty minutes without anybody outsourcing the conversation to a script or a call centre in a different time zone.
Who we are not
TVMar Internet is an independent third-party support service. We are not an internet service provider. We are not affiliated with, authorised by, endorsed by or sponsored by any ISP, cable company, satellite operator, streaming platform or hardware manufacturer, and any brand names used on this website appear for identification purposes only and remain the property of their respective owners.
We do not sell subscriptions, we do not resell hardware, and we do not accept referral commission. If you were told to contact us by an unsolicited pop-up, a phone call or a text message, that was not us — please read our guide on spotting tech-support scams.
Talk to the person who will do the work.
No queue, no script, no transfer. Call, chat or write and you reach the desk directly.